OUR TERMS AND CONDITIONS

WEBSITE TERMS OF USE

The information in this site has been prepared in accordance with Australian law for the provision of goods and services in Australia. All information concerning TUFF Australia, TUFF Australia products and services, and other information is correct at the time of posting to the TUFF Australia website, but is subject to change without notice. TUFF Australia reserves the right at its sole discretion to change, modify, add or remove such information at any time.

LIMITATION OF LIABILITY

Subject to any liability implied by law which is not able to be excluded, TUFF Australia is not liable to you for any loss, damage, liability, claim or expense (including but not limited to legal costs and defense or settlement costs) directly or indirectly arising out of or otherwise referable to material on the TUFF Australia website.

PAYMENT TERMS – REFER TO PAYMENT POLICY

Account-holders
Account-holders are not required to pay a deposit, but an e-mailed (or fax) purchase order is required to activate an order. Please check the terms of your account and ensure that payments do not become overdue.

Non-account holders – see Payment Policy re: Deposit

WARRANTY POLICY

TUFF Australia will stand by its product and in the event of a warranty claim; TUFF will endeavour to repair goods if applicable or will replace goods to the original requirements. This decision remains solely at the discretion of TUFF Australia.

Products manufactured by TUFF are warranted for a period of 12 months. TUFF products come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty covers any defects in materials or workmanship, under normal use.

To claim warranty the client is required to carry out normal maintenance including such maintenance and care as described in product information.

This warranty does not include the general wear and tear of TUFF products.

The cost of removal, installation or transport is not covered. Polish and powder coat finishes are not subjected to this warranty.

The above terms are valid if the TUFF products are used under normal circumstances. If the TUFF products are modified in any way, all terms of this warranty are void.

The warranty does not cover; incorrect fitting; competition use or negligent use.

To make a warranty claim, please complete the warranty claim form and submit to [email protected]

Call us, or visit our air conditioned customer reception – The TUFF TEAM looks forward to exceeding your expectations.